The Features
PAMS believes strongly in the "User-Driven Development Model", which means that your feedback is used to develop new features so we can make the software the best it can be.
Here are just a few of the features that you'll enjoy:
Work Orders
Create and manage Work Orders, create Tasks and Time Estimates
- Creating a work order is quick and easy, getting your hands onto the aircraft faster
- Intuitive based design means less training time required
- Print logbook entries directly from the system for a more professional image
- Fully integrated Quality Control module for setting professional standards (optional)
- Fully integrated Time Tracking module for easy billing and employee management (optional)
- Fully integrated Parts Room module for stress-free parts management (optional)
Unlimited File Uploads
Upload files directly to the Work Order or Task for convenient storage and easy access
- Attaching documents and images to the work order or task is quick and easy
- Access the files again at any time in the future
- Uploaded items typically include:
- Work Order paperwork, including optional customer signature for work approval
- Tasks, including maintenance releases and independent control checks
- Certification paperwork for any parts installed
- Completed inspection check lists
- Major modification reports & STC paperwork
Customer &
Aircraft Profiles
Create and manage Customer and Aircraft profiles, organize important documents and setup custom billing.
- Customers can be set to be an individual or a company, and the appropriate information will be reflected on work orders and logbook entries
- Add Engines and Propellers to the aircraft to generate technical logbook entries
- Transfer aircraft ownership to a new customer, while retaining work order history for both the aircraft and the customer
- Upload aircraft profile photos for quick reference when they're away from the hangar
- Custom billing and tax rates for both customers and individual aircraft, reducing billing errors on turbine aircraft
- Store customer Maintenance Control Manuals in their profile for quick reference
- Store aircraft documents such as STC's, Inspection Checklists and Maintenance Schedules Approvals (MSA)
Library &
Records Storage
Upload your company manuals into the system to allow employees instant access to the data they need.
- Upload unlimited documents, spreadsheets, pdfs and images for instant company wide access
- Optionally assign your upload to the Work Order shortcut menu for quick access
- Employee profiles include the information that Transport Canada likes to see for personnel records.
- Fully manage employee ACA's and Licenses, with expiry dates to prevent a maintenance release from being made with outdated training or an expired license
- Emergency contact information for every employee
- Birthdays are displayed to all users when they login on someone's special day
Tool Control
Track tools, calibration, and what was used on the job in one place, so your team always reaches for equipment that is fit for use.
- Full tool and equipment register, with photos and storage locations for easy identification
- Calibration records on tracked tools, with a complete history for audits
- Link tool usage to the task. Tools that are out of calibration cannot be added to the job
- Email reports on a schedule you choose, from daily through yearly, with an overview of active tools
- Monitoring and alerts for tools nearing or past calibration due dates, with optional team notifications
Work Order Invoicing
Turn a completed work order into a clear, accurate invoice, from labour and parts through tax and discounts.
- Invoices created from the work order, with labour and parts pricing there for you to review and adjust
- Discount labour or parts by line, and apply sales tax in bulk so the totals match the way you do business
- Custom discounts and additional charges on the invoice when the work order alone is not the whole story
- Print customer ready PDFs directly from the system
Quality Control
Fully integrated into the Work Orders, this module is designed for easy audit finding management.
- Capture findings and assign them to a user
- Email notifications and in-system notifications will tell the user when findings have been assigned
- Links included in the email will give access to the corrective action upload portal
- Corrective Actions allow written corrections with optional uploads for file submission
- Metrics can be used for an employee incentive program
Inventory Management
Take your organization to the next level with this easy to use management system.
- Parts Requisitions that can be ordered for stock or assigned directly to a task
- Vendor management for Suppliers and Couriers
- Purchase Orders that include Customs, Duty, Brokerage and Shipping fees
- Receive Parts with custom checklists so you can stay in compliance with your MPM
- Upload parts certification paperwork directly into the system for easy access
- Upload photos for every part number to provide easy identification
- Live search of all Inventory by part number, description, or storage location
- And so much more!
Pricing
Enjoy Unlimited Access to all of The Essential features needed to run your operation. Never hit a paywall again!
Level-Up your accountability and control with Employee Time Tracking, Quality Control and Inventory Management.
Best of all, every module upgrade includes all of your original modules at no extra cost!
Just
The Essentials
- Unlimited Aircraft
- Unlimited Invoices
- Unlimited Customers
- Unlimited Employees
- Unlimited Work Orders
- Unlimited File Uploads
- Unlimited Base Locations
- Unlimited Tools & Equipment
Time Tracking &
Quality Control
- Unlimited Aircraft
- Unlimited Invoices
- Unlimited Customers
- Unlimited Employees
- Unlimited Work Orders
- Unlimited File Uploads
- Unlimited Base Locations
- Unlimited Tools & Equipment
- Employee Time Tracking
- Work Order Quality Control
Inventory
Management
- Unlimited Aircraft
- Unlimited Invoices
- Unlimited Customers
- Unlimited Employees
- Unlimited Work Orders
- Unlimited File Uploads
- Unlimited Base Locations
- Unlimited Tools & Equipment
- Employee Time Tracking
- Work Order Quality Control
- Inventory Management
The next scheduled price adjustment takes effect on July 9th, 2026, so now is the time to lock in at today's rates and get maximum value!
Frequently Asked Questions
Browse answers to common questions about subscriptions, trials, data, support, and using PAMS day to day.
If you do not see what you need here, use the contact form below—we are happy to help.
What is your price guarantee policy?
We guarantee your subscription price will remain unchanged for 2 years from your purchase date or most recent upgrade. This provides you with predictable operating costs and protection from unexpected price increases.
We regularly enhance our software with new features at no additional cost as part of our commitment to continuous improvement and customer satisfaction. Significant feature expansions may occasionally be offered as optional paid upgrades.
Our approach ensures you receive ongoing value while maintaining the ability to budget confidently for your maintenance operations.
How do you handle subscription price adjustments?
We implement scheduled price reviews every 2 years to ensure our software continues to deliver exceptional value while supporting ongoing development.
Your subscription price is guaranteed to remain unchanged for a full 2-year period from your initial purchase or most recent upgrade date. This provides you with predictable costs for budgeting purposes.
When a scheduled price adjustment occurs, it reflects both the additional features we've developed since the previous pricing cycle and the current market value of our software.
Please note that upgrading to a higher subscription tier resets your 2-year price guarantee period from the date of your upgrade. Early renewals or subscription downgrades will not delay scheduled price adjustments—your regular price review will still occur as originally scheduled.
This balanced approach allows us to continue investing in innovative features while maintaining transparency in our pricing structure.
How does the pricing model work?
We designed our pricing model with your business needs in mind. In today's aviation industry, where skilled aircraft maintenance engineers are increasingly difficult to find, our software helps you maximize your existing talent.
By automating paperwork and administrative tasks, we free up your engineers to do what they do best—work on aircraft. Our solutions save most customers 2-3 hours every month per engineer. With industry shop rates averaging $115/hour, the ROI becomes clear: even our premium subscription tier pays for itself through increased billable hours and engineer productivity.
We believe aircraft maintenance software should do two things: save your company money and increase operational capacity—without adding complexity to your workflow.
Do you accept credit cards?
Yes, we accept all major credit cards for your convenience. We also offer multiple payment options to accommodate your company's preferred financial processes.
Our secure payment system ensures your transactions are protected, and we're always available to assist with any payment questions you might have.
Can I try the software before purchasing?
Absolutely! We offer a comprehensive 30-day free trial with no payment information required. We believe you should experience the full value of our software before making a commitment.
During your trial, you'll have complete access to all features included in your selected subscription tier. This gives you ample time to integrate the software into your workflows and experience firsthand how it streamlines your maintenance documentation processes.
As your trial nears completion, we'll provide a simple notification with subscription options, but there's never any pressure or automatic conversion to a paid plan. Details of our trial offering are available in our Terms & Conditions.
Who owns the data that I store and/or upload to one of the PAMS Network servers?
You retain complete ownership of all data entered or uploaded into our software. Your maintenance records, documentation, and other information remain your sole property at all times.
We never claim ownership rights to your data, nor do we use it for purposes beyond providing the services you've subscribed to.
For comprehensive information regarding data ownership, usage rights, and our data handling policies, please refer to our Terms & Conditions.
Where is our data stored, is it secure?
Your data is secured with a third party vendor who specializes in operating the most up-to-date and secure servers available. We implement industry-standard encryption and security protocols to protect your sensitive maintenance records.
Automatic weekly backups are securely stored for a 30-day cycle, ensuring your data is recoverable in the unlikely event of any disruption.
For complete details on our data handling practices, security measures, and privacy commitments, please refer to our Terms & Conditions. We take the security of your aircraft maintenance data seriously.
What is the refund policy?
Your satisfaction is our priority. If our software isn't meeting your expectations, we encourage you to contact us immediately—your feedback is invaluable to our continuous improvement process.
We offer refunds up to the full amount of your most recent payment cycle, provided the request is made within a reasonable timeframe. We are ready to address your concerns and guide you through the refund process if needed.
We view every piece of feedback as an opportunity to make our software better for all users.
What happens to our data if we cancel our subscription?
Your data remains your property at all times, even after cancellation. We understand the critical nature of aircraft maintenance records and documentation.
If you decide to cancel your subscription, upon request and provided your account is in good standing, we'll export your data in a standard format within 7-10 business days.
We maintain regular backups of your data during your active subscription period, as outlined in our Terms & Conditions. This ensures your valuable maintenance records remain accessible and protected throughout your relationship with us.
What kind of support is available?
Technical support is included as part of your subscription. Support is primarily available via email, with a focus on addressing questions and resolving issues in a timely manner.
We understand the aircraft maintenance industry and prioritize issues that impact your daily operations. While response times may vary based on complexity and current workload, we're committed to providing knowledgeable assistance to help you get the most out of the software.
For any support inquiries, please contact us at the email provided in your subscription confirmation, or through our contact form on this website.
Is training included with my subscription?
Yes, comprehensive training is included with your subscription. We understand that software is only valuable when your team knows how to use it effectively.
Your subscription includes initial training of up to 4 hours (divided into a maximum of 2 sessions) to get you up and running quickly. We also provide an additional 4 hours of training to be used within the first 6 months of your subscription, perfect for refreshers or training new staff.
If you require additional training beyond these included hours, we're happy to discuss supplementary options tailored to your specific needs as outlined in our Terms & Conditions.
What happens if I find a "bug"?
We strive for perfection, but we understand that software issues occasionally occur. If you encounter a bug, we want to address it promptly.
The most efficient way to report issues is through the 'Send Feedback' feature within the software. This automatically captures important contextual information about your session that helps us diagnose and fix the problem faster.
If you can't access the feedback feature (for example, if you're experiencing a page that won't load), please email us with as many details as possible about what happened.
We prioritize bug fixes to ensure your aircraft maintenance operations continue smoothly with minimal disruption.
Is it really unlimited; what's the catch?
Yes, when we say unlimited, we mean exactly that. There's no hidden catch.
We designed our software with the practical realities of aircraft maintenance in mind. Your operation shouldn't face artificial constraints or unexpected charges because you've expanded your service capabilities.
Our unlimited model ensures your team can scale operations without worrying about subscription limitations. We believe in transparent pricing that aligns with your business growth rather than penalizing it.
How many users can access the account simultaneously?
There are no restrictions on concurrent users—our software allows unlimited simultaneous access to accommodate your entire maintenance team.
This design ensures your technicians and administrators can work efficiently without waiting for access or dealing with user license limitations, even during peak operational periods.
Our approach focuses on maximizing your team's productivity rather than creating artificial constraints on how your organization utilizes the software.
What kind of IT infrastructure do we need to support your software?
Our software is entirely cloud-based, requiring no installation on your equipment and eliminating the need for dedicated servers or IT infrastructure investments.
You can access the system from any internet-connected device. While mobile access is supported for on-the-go use, we recommend laptops for daily operations. Laptops provide significant advantages: better keyboard functionality for efficient data entry, larger screen visibility for documentation review, lower device acquisition cost compared to many tablets or high-end mobile devices, and a balance of portability with stability that typically reduces the risk of device misplacement or loss.
The cloud-based architecture offers numerous benefits, including automatic updates without disrupting your workflow, consistent data backups, seamless scalability as your operation grows, and accessibility from any location—whether you're in the hangar, at a client site, or working remotely.
This approach minimizes your IT overhead while maximizing flexibility and security for your aircraft maintenance documentation.
What if we have an idea for your software?
We believe strongly in the value of the user experience to determine our development path. As a user-driven development model, your insights directly influence what we build and improve.
New ideas from aircraft maintenance professionals are very welcomed and always carefully considered. Many of our most useful features originated from customer suggestions that addressed real-world maintenance challenges.
Feel free to share your ideas—they're essential to creating software that truly serves your needs.
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