Aircraft Maintenance Software

What is your price guarantee policy?

We guarantee your subscription price will remain unchanged for 2 years from your purchase date or most recent upgrade. This provides you with predictable operating costs and protection from unexpected price increases.

We regularly enhance our software with new features at no additional cost as part of our commitment to continuous improvement and customer satisfaction. Significant feature expansions may occasionally be offered as optional paid upgrades.

Our approach ensures you receive ongoing value while maintaining the ability to budget confidently for your maintenance operations.

How do you handle subscription price adjustments?

We implement scheduled price reviews every 2 years to ensure our software continues to deliver exceptional value while supporting ongoing development.

Your subscription price is guaranteed to remain unchanged for a full 2-year period from your initial purchase or most recent upgrade date. This provides you with predictable costs for budgeting purposes.

When a scheduled price adjustment occurs, it reflects both the additional features we've developed since the previous pricing cycle and the current market value of our software.

Please note that upgrading to a higher subscription tier resets your 2-year price guarantee period from the date of your upgrade. Early renewals or subscription downgrades will not delay scheduled price adjustments—your regular price review will still occur as originally scheduled.

This balanced approach allows us to continue investing in innovative features while maintaining transparency in our pricing structure.

How does the pricing model work?

We designed our pricing model with your business needs in mind. In today's aviation industry, where skilled aircraft maintenance engineers are increasingly difficult to find, our software helps you maximize your existing talent.

By automating paperwork and administrative tasks, we free up your engineers to do what they do best—work on aircraft. Our solutions save most customers 2-3 hours every month per engineer. With industry shop rates averaging $115/hour, the ROI becomes clear: even our premium subscription tier pays for itself through increased billable hours and engineer productivity.

We believe aircraft maintenance software should do two things: save your company money and increase operational capacity—without adding complexity to your workflow.

Do you accept credit cards?

Yes, we accept all major credit cards for your convenience. We also offer multiple payment options to accommodate your company's preferred financial processes.

Our secure payment system ensures your transactions are protected, and we're always available to assist with any payment questions you might have.

Can I try the software before purchasing?

Absolutely! We offer a comprehensive 30-day free trial with no payment information required. We believe you should experience the full value of our software before making a commitment.

During your trial, you'll have complete access to all features included in your selected subscription tier. This gives you ample time to integrate the software into your workflows and experience firsthand how it streamlines your maintenance documentation processes.

As your trial nears completion, we'll provide a simple notification with subscription options, but there's never any pressure or automatic conversion to a paid plan. Details of our trial offering are available in our Terms & Conditions.

Who owns the data that I store and/or upload to one of the PAMS Network servers?

You retain complete ownership of all data entered or uploaded into our software. Your maintenance records, documentation, and other information remain your sole property at all times.

We never claim ownership rights to your data, nor do we use it for purposes beyond providing the services you've subscribed to.

For comprehensive information regarding data ownership, usage rights, and our data handling policies, please refer to our Terms & Conditions.

Where is our data stored, is it secure?

Your data is secured with a third party vendor who specializes in operating the most up-to-date and secure servers available. We implement industry-standard encryption and security protocols to protect your sensitive maintenance records.

Automatic weekly backups are securely stored for a 30-day cycle, ensuring your data is recoverable in the unlikely event of any disruption.

For complete details on our data handling practices, security measures, and privacy commitments, please refer to our Terms & Conditions. We take the security of your aircraft maintenance data seriously.

What is the refund policy?

Your satisfaction is our priority. If our software isn't meeting your expectations, we encourage you to contact us immediately—your feedback is invaluable to our continuous improvement process.

We offer refunds up to the full amount of your most recent payment cycle, provided the request is made within a reasonable timeframe. We are ready to address your concerns and guide you through the refund process if needed.

We view every piece of feedback as an opportunity to make our software better for all users.

What happens to our data if we cancel our subscription?

Your data remains your property at all times, even after cancellation. We understand the critical nature of aircraft maintenance records and documentation.

If you decide to cancel your subscription, upon request and provided your account is in good standing, we'll export your data in a standard format within 7-10 business days.

We maintain regular backups of your data during your active subscription period, as outlined in our Terms & Conditions. This ensures your valuable maintenance records remain accessible and protected throughout your relationship with us.

What kind of support is available?

Technical support is included as part of your subscription. Support is primarily available via email, with a focus on addressing questions and resolving issues in a timely manner.

We understand the aircraft maintenance industry and prioritize issues that impact your daily operations. While response times may vary based on complexity and current workload, we're committed to providing knowledgeable assistance to help you get the most out of the software.

For any support inquiries, please contact us at the email provided in your subscription confirmation, or through our contact form on this website.

Is training included with my subscription?

Yes, comprehensive training is included with your subscription. We understand that software is only valuable when your team knows how to use it effectively.

Your subscription includes initial training of up to 4 hours (divided into a maximum of 2 sessions) to get you up and running quickly. We also provide an additional 4 hours of training to be used within the first 6 months of your subscription, perfect for refreshers or training new staff.

If you require additional training beyond these included hours, we're happy to discuss supplementary options tailored to your specific needs as outlined in our Terms & Conditions.

What happens if I find a "bug"?

We strive for perfection, but we understand that software issues occasionally occur. If you encounter a bug, we want to address it promptly.

The most efficient way to report issues is through the 'Send Feedback' feature within the software. This automatically captures important contextual information about your session that helps us diagnose and fix the problem faster.

If you can't access the feedback feature (for example, if you're experiencing a page that won't load), please email us with as many details as possible about what happened.

We prioritize bug fixes to ensure your aircraft maintenance operations continue smoothly with minimal disruption.

Is it really unlimited; what's the catch?

Yes, when we say unlimited, we mean exactly that. There's no hidden catch.

We designed our software with the practical realities of aircraft maintenance in mind. Your operation shouldn't face artificial constraints or unexpected charges because you've expanded your service capabilities.

Our unlimited model ensures your team can scale operations without worrying about subscription limitations. We believe in transparent pricing that aligns with your business growth rather than penalizing it.

How many users can access the account simultaneously?

There are no restrictions on concurrent users—our software allows unlimited simultaneous access to accommodate your entire maintenance team.

This design ensures your technicians and administrators can work efficiently without waiting for access or dealing with user license limitations, even during peak operational periods.

Our approach focuses on maximizing your team's productivity rather than creating artificial constraints on how your organization utilizes the software.

What kind of IT infrastructure do we need to support your software?

Our software is entirely cloud-based, requiring no installation on your equipment and eliminating the need for dedicated servers or IT infrastructure investments.

You can access the system from any internet-connected device. While mobile access is supported for on-the-go use, we recommend laptops for daily operations. Laptops provide significant advantages: better keyboard functionality for efficient data entry, larger screen visibility for documentation review, lower device acquisition cost compared to many tablets or high-end mobile devices, and a balance of portability with stability that typically reduces the risk of device misplacement or loss.

The cloud-based architecture offers numerous benefits, including automatic updates without disrupting your workflow, consistent data backups, seamless scalability as your operation grows, and accessibility from any location—whether you're in the hangar, at a client site, or working remotely.

This approach minimizes your IT overhead while maximizing flexibility and security for your aircraft maintenance documentation.

What if we have an idea for your software?

We believe strongly in the value of the user experience to determine our development path. As a user-driven development model, your insights directly influence what we build and improve.

New ideas from aircraft maintenance professionals are very welcomed and always carefully considered. Many of our most useful features originated from customer suggestions that addressed real-world maintenance challenges.

Feel free to share your ideas—they're essential to creating software that truly serves your needs.