1. INTRODUCTION

PAMS Network ("PAMS," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our aircraft maintenance organizations software platform ("Service").

We comply with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service, which may include:

• Account Information: Name, email address, phone number, company name, and job title of the account administrator and users.
• Billing Information: Credit card details, billing address, and other payment information.
• Profile Information: Information you add to the Service about your employees, customers, aircraft, and maintenance operations.
• Content: Information you input into the system such as work orders, maintenance logs, technical records, and other aviation maintenance-related data.
• Communications: Information provided when you contact our support team, participate in training, or respond to surveys.

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, and other technical information.
• Usage Data: How you use the Service, including features accessed, time spent, actions taken, and navigation patterns.
• Log Data: Error reports, system activity, and hardware settings.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and to enhance your experience.

3. HOW WE USE YOUR INFORMATION

3.1 To Provide and Maintain the Service

We use your information to:

• Set up and administer your account
• Process payments and billing
• Provide customer support and respond to inquiries
• Enable the features and functionality of the Service

3.2 To Improve and Develop the Service

We analyze your information to:

• Monitor usage patterns and trends
• Identify areas for improvement
• Develop new features and functionality
• Test and troubleshoot the Service

3.3 To Communicate with You

We use your contact information to:

• Send administrative notices, updates, and security alerts
• Provide information about new features, upgrades, and offers
• Respond to your comments, questions, and requests
• Conduct surveys and collect feedback

3.4 For Security and Legal Purposes

We may use your information to:

• Protect against unauthorized access and fraud
• Enforce our Terms and Conditions
• Comply with legal obligations
• Establish, exercise, or defend legal claims

4. DISCLOSURE OF YOUR INFORMATION

We may disclose your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

4.2 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4.4 With Your Consent

We may disclose your information for any purpose with your explicit consent.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect the information we collect and maintain. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls to limit data access to authorized personnel
• Secure backup procedures
• Employee training on data protection and security practices

6. DATA RETENTION

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

Upon account termination, we will retain your data for a reasonable period to comply with our legal obligations and for legitimate business purposes, such as to resolve disputes or enforce our agreements.

7. YOUR PRIVACY RIGHTS

As a resident of British Columbia, you have certain rights regarding your personal information under PIPA. These rights include:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Right to Deletion

You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal information at any time, where consent is the legal basis for processing.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers located outside of your province, territory, or country where the data protection laws may differ from those in your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer and process the data in Canada and potentially in other countries where our service providers are located. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.

When transferring data from Canada to other countries, we implement appropriate safeguards to ensure your information receives an adequate level of protection.

9. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the bottom of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites, services, or applications that are not owned or controlled by PAMS. This Privacy Policy applies only to our Service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

12. CONTACT US

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

If you are not satisfied with our response to your complaint, you may have the right to make a complaint to the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca/.

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By using PAMS, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Last Updated: January 1 ^st 2025